Your money will be going somewhere, but it won't be going towards better or timely service. »

Is provoking one of the costliest ad wars in history really something a company does when it is doing everything in its power to avoid layoffs? »

That's 1,000 families whose Holidays will include wondering whether gifts for children can fit in the budget, or whether Thanksgiving dinner is something they can afford. »

As Verizon continues to lay off workers despite enormous profits, it's clear that customers are coming out on the losing end. »